Shipping & Handling


Domestic Shipping & Handling Policy


We use the United States Postal Service for most of our shipping needs. Domestic orders are usually shipped within 24 hours. Orders placed after 3:00pm EST do not process and ship until the next business day. Orders received on the weekend (Friday after 3:00pm EST, Saturday & Sunday) will not be processed until Monday morning.

Shipping Fees

US Priority Shipping Service

Product Purchase Amount Shipping Charges Expected Delivery
$0.00 - $63.99 $6.45 2-3 business days*
$50.00 and over
FREE
2-3 business days*
*Business Days are defined as Monday-Friday (excluding Holidays).


US Express Shipping Service 

Product Purchase Amount Shipping Charges Expected Delivery
$0.00 - $49.99 $19.95 1-2 business days*
$50.00 - $149.99 $22.95 1-2 business days*
$150.00 - $299.99 $25.95 1-2 business days*
$300.00 - $399.99 $29.95 1-2 business days*
$400.00 - $499.99 $33.95 1-2 business days*
$500.00 and over $36.95 1-2 business days*
 *Business Days are defined as Monday-Friday (excluding Holidays).


International Shipping & Handling Policy


We use the United States Postal Service and Cargo Services for our shipping needs. International orders are usually shipped after an in-house verification process.  However, there are many country specific laws, regulations and restrictions that may impact our ability to ship your order and your ability to receive it. We recommend you contact your customs office to understand what regulations and restrictions may apply to the items you are purchasing. Customs may delay your order or might reject it outright from being delivered based on local laws. In addition, you may incur higher than expected import duties or tariffs, your order may not be deliverable, or customs may quarantine or return your order back to us upon their inspection. 

Some products are banned or considered illegal in certain countries. Please check with your local authorities. Restrictions around items can change from time to time so checking with local authorities on the most current and up-to-date list of items is strongly recommended. 


Shipping Fees

Global Priority Shipping Service

Product Purchase Amount Shipping Charges Expected Delivery
$0.00 - $49.99 $25.95 6-10 business days*
$50.00 - $149.99 $14.95 6-10 business days*
*Business Days are defined as Monday-Friday (excluding Holidays).


Global Express Shipping Service

Product Purchase Amount Shipping Charges Expected Delivery
$0.00 - $49.99 $30.95 3-5 business days*
$50.00 - $149.99 $26.95 3-5 business days*
$150.00 - $199.99 $22.95 3-5 business days*
$200.00 and over
FREE
3-5 business days*
*Business Days are defined as Monday-Friday (excluding Holidays).

International Customer Addresses
To avoid long delays in delivering your package, or a package being returned to us, please ensure your international address information is correct and includes a telephone number for the delivery carrier to contact you should there be an issue in transit. 

International Tracking information
Once your shipment leaves the United States, tracking information becomes unavailable. Please email us at info@annahealth.com if your package is taking an extended period of time to be delivered. We will contact the carrier and provide you with any additional information.

Disclaimer

All sales are final. For the safety of our customers and patients, we currently do not accept returns or exchanges. However, if there is an issue with your purchase, we’d be happy to help fix the problem. We will replace your shipment if it is lost or damaged, but we may refuse or delay this process if fraud or abuse is detected.

For customer service, please call 813-464-0967 during operation hours.
Email us: info@annahealth.com